Tickets to Oz Comic-Con are non-refundable. Change of advertised guests due to work commitments or other circumstances does not qualify for ticket refunds. Every effort will be made to replace the guest. Oz Comic-Con will only provide refunds in the following instances (other than overall cancellation of the event):
- You have purchased an autograph or photograph for a specific celebrity who is no longer attending. You will be refunded the value of that token only (not your entry ticket to the show).
- You have purchased a special/VIP ticket that is specifically for a named celebrity and that celebrity is no longer attending (this does not include Platinum/Priority or other tickets that give more general access to celebrities). You will be refunded the value of the ticket package.
If you have purchased a ticket for the wrong day, we can swap your ticket over to the correct day. Simply email your confirmation ID number and the details of the ticket you would like to swap to firstname.lastname@example.org.